Terms and Conditions
Tidy Styles
40 Fitzherbert Avenue
Springvale Shopping Centre
Whanganui 4500
New Zealand
These Terms & Conditions apply to appointments, services and purchases made with Tidy Styles.
Last updated: September 2026
1. Appointments
Appointments can be made through our online booking system, by phone or by contacting Tidy Styles directly.
Please provide accurate contact information when making your appointment so that we can contact you if necessary.
Appointment times are reserved specifically for each client. We ask that you arrive on time so that we can provide your service to the best possible standard.
2. Cancellations and Changes
We understand that sometimes plans change.
If you need to cancel or change your appointment, please provide as much notice as possible so that we have an opportunity to offer the appointment to another client.
Late cancellations and missed appointments may result in a cancellation fee or booking deposit being required for future appointments.
Repeated missed appointments or late cancellations may require a deposit or prepayment before another appointment can be booked.
3. Late Arrivals
Please arrive on time for your appointment.
If you arrive late, we will do our best to accommodate you. However, depending on the amount of time available, your service may need to be shortened, modified or rescheduled.
We cannot guarantee that the full service can be completed when a client arrives significantly late.
4. Consultation and Hair History
For colour, lightening, chemical and smoothing services, we may need to discuss your hair history before commencing the service.
Clients are responsible for providing accurate information about previous:
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Hair colour
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Bleaching or lightening
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Home colour
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Chemical treatments
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Keratin or smoothing treatments
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Nanoplastia or similar treatments
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Other products or treatments that may affect the hair
It is important that all relevant information is disclosed, even if the treatment was carried out some time ago.
Failure to disclose previous treatments or colour history may affect the result and the condition of the hair.
5. Colour and Chemical Services
Hair colour and chemical services depend on many factors, including the existing colour, condition, porosity, texture and treatment history of the hair.
Some colour transformations, particularly significant lightening or colour corrections, may require multiple appointments.
An inspiration photograph can be used as a guide, but an identical result cannot always be guaranteed.
Before proceeding with a significant colour or chemical service, your stylist will discuss what can realistically and safely be achieved.
The condition of your hair is always a priority.
Tidy Styles may recommend a different service, additional appointments or a treatment plan where this is considered necessary to maintain the condition of the hair.
6. Service Results and Corrections
We always aim to provide a high standard of service and achieve the agreed result.
If you have a concern about your hair service, please contact Tidy Styles as soon as possible so that we can discuss the concern and, where appropriate, arrange for your hair to be assessed.
Any corrective service will be considered on a case-by-case basis.
A correction may not be possible where the desired result was not safely achievable because of previous colour, chemical treatments, hair condition or other factors discussed during the consultation.
7. Hair Condition
We reserve the right to decline or modify a service if we believe that proceeding could cause unnecessary damage to the hair or scalp.
If your hair is not suitable for the requested service, your stylist may recommend an alternative approach or a treatment plan before proceeding.
8. Apprentices and Developing Stylists
Tidy Styles has a team consisting of qualified stylists, an almost-qualified stylist and apprentices who are developing their professional skills.
Where an apprentice or developing stylist performs a service, the service will be carried out within their level of training and experience and with appropriate guidance or supervision from the Tidy Styles team where required.
The level of stylist selected may affect the price and service options available.
9. Pricing
Our prices may vary depending on hair length, thickness, condition, product usage, time required and the complexity of the service.
Where additional time, products or services are required, your stylist will discuss this with you where reasonably possible before proceeding.
Our current prices are available through our website or by contacting Tidy Styles.
10. Payment
Payment is required at the completion of your service unless otherwise agreed.
Tidy Styles accepts the payment methods available at the salon at the time of your appointment.
11. Children and Supervision
Parents or legal guardians are responsible for supervising children while visiting the salon.
Where a service is being provided to a minor, Tidy Styles may require a parent or legal guardian to provide consent where appropriate.
12. Gift Vouchers
Gift vouchers are subject to the conditions stated at the time of purchase.
Gift vouchers cannot be exchanged for cash except where required by law.
13. Products
We are happy to recommend professional hair products that are suitable for your hair.
Product recommendations are based on the information available to us at the time of consultation.
Please follow the manufacturer’s instructions when using professional products purchased from Tidy Styles.
14. Photographs and Social Media
From time to time, Tidy Styles may take photographs of hairstyles or salon work for marketing purposes.
We will seek appropriate permission before using identifiable client photographs for promotional purposes.
If you do not wish your photograph to be used for marketing, please let your stylist know.
15. Privacy
Tidy Styles collects and uses personal information in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use and protect personal information.
16. Changes to These Terms
Tidy Styles may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will be available on our website.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact Tidy Styles.
Tidy Styles
40 Fitzherbert Avenue
Springvale Shopping Centre
Whanganui 4500
New Zealand
Phone: 06 348 0078
Website: www.tidystyles.co.nz
Last updated: September 2026